PT4 support

For installation and an overview, read the User’s Guide. During an Intensive, use Help in PT4’s sidebar for instructions specific to the screen or message you are viewing.

Installation troubleshooting

If PT4 is missing from the Marketplace or Google blocks installation on a work or school account, ask your Google Workspace administrator whether your organization allows PT4.

Contact support

Contact dyadtools@gmail.com with the action taken, exact message and approximate time. Do not include confidential participant data, passwords or security codes. Support has no guaranteed response time.

If the sidebar is hidden, use Extensions → PT4 Pairing Tool → Show Controls.